Rental Terms

CAR HIRE POLICY - INSURANCE - TERMS & CONDITIONS                                    
Our prices include:                                                                                

INSURANCE POLICY


1. CDW (Collision Damage Waiver)
The customers are fully relieved of the responsibility of any damage caused to our car whether or not it is their fault, provided they drive the car under the right circumstances (asphalt-paved roads) 

The insurance also covers damages caused to the parts underneath the car in case of a collision but not when the car is driven on non- asphalt-paved roads

2. PL (Public Liability) or Third Party Insurance

The cars are insured with liability and fully comprehensive vehicle and property damage insurance up to 1.000.000 euro for individuals and up to 1.000.000 euro for damaged properties.

3. Glass Insurance

The renter is relieved of the responsibility in case of a broken car glass

4. Fire Insurance

The renter is relieved of the responsibility in case of fire

5. Theft Insurance

6. PAI (Personal Accident Insurance)

It covers the passengers in case of fatality or physical injury in a collision.

Also included in our prices:

1. Free Kilometres

No extra charge for kilometres.

2. Free Cancellation

You can cancel your reservation without any cost up to 1 week before collecting our rental car.

3. Taxes

Our prices include 24% VAT taxes, local taxes and airport fees.

4. 24-hour Road Assistance all over Crete

Our Road Assistance provides 24/7 road assistance all over the island.

5. Free Baby / Child Seat

Just advise the age of your children.
The 1st Baby or child seat is free of charge. Each additional seat costs 2 € /day, payable on arrival.

6. Delivery and Collection of the vehicle

Deliveries and collections of our rental cars are possible to most places in Crete.

7. Cleaning, maintenance, oil and greasing are included in our prices

8. Road Map of Crete 

A fully detailed Road Map of Crete free of charge is included in the hired car.

9. No extra charge in case of flight delay
No worries if your flight is delayed. We will be there, waiting for you.

CAR HIRE TERMS AND CONDITIONS

1. Age Requirement

The renter and any extra drivers must be a minimum of 23 years of age for all car categories.

2. Driver's License

Drivers must have a valid EU or International Drivers' license issued at least one year before.

3. Traffic Fines - Violations

All traffic fines resulting from any violation of the Greek Traffic law during the rental period are strictly the renter's responsibility and must be paid by the renter.

4. Fuel

The car must be returned with the same level of fuel as when it was delivered.

5. Rental Period

Minimum rental period is 3 days. The first hour of delay in returning the car is not charged. The next 3 hours are charged at 10 € per hour. Over 4 hours delay will be charged as one extra day of rental.

6. Insurance coverage in case of accidents

In case of an accident, especially if another car or individual is involved, the nearest police station, as well as our company, must be informed and a police accident report must be filled out. Without the police report, the renter is responsible for the full amount of the repairs of the car.

The renter will also be responsible for the full amount of damage charges in the following cases: driving under the influence of alcohol or drugs, driving on non-asphalt paved roads or unauthorized roads and driving in prohibited areas. All these show the customer's disregard to our vehicle.

DEPOSIT & PAYMENT

The amount of 50 euros is required upon reservation. You will have to confirm your booking by charging your credit card through our SSL server. Only after the payment is completed, will your request be considered as a booking.                  
The rest of the amount will be paid off upon delivery of the car.

Methods of payment
• Bank transfer
• On line
We accept the following credit cards: American Express, Visa and Mastercard.

AVAILABILITY

Car models will be provided according to the original agreement. In exceptional cases however, we may provide a different model.

EXTRA CHARGES

1. Additional Drivers
Possible at an extra charge

2. GPS
Dalily cost of 5.00 euros

3. Extra baby/child Seats
Each additional seat costs 2 € /day, payable on arrival.

4. Delivery and Collection of the vehicle in destinations out of our list
For locations not registered in our list, there will be an additional charge which will be advised before the delivery of the car.

5.After-hours deliveries and collections
Our working hours are 08:00-20:00 daily.
Deliveries and collections of cars between 20:00 - 08:00 hours are subject to a charge which will be advised in advance.

Your guarantee

Artemis Rent A Car is a proud member of:

  • HATTA ( Hellenic Association of Travel Agents) 
  • EOT (GNTO Greek National Tourism Organization) with id no. 1320-21-0036
  • INIOHOS - the Car Rental Association of Crete

We will be delighted to answer any further questions you may have regarding your bookings through our site.

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